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Junior Customer Success Manager

Benelux, Germany, UK, USA

We are looking for an enthusiastic & process driven Junior Customer Success Manager

Customer Success

Job description

We are looking for an enthusiastic & process driven Junior Customer Success Manager

What will you do?

  • Build a strong relationship with all TryLikes customers (Ahold, McDonald’s, JUMBO, Deutsche Bahn, Intergamma/Karwei, ISS, Facilicom, Sodexo and many others);
  • Create onboarding and engagement content to keep our customers close and active;
  • Nurture and improve working relationships with our customers;
  • Based on customer user data, build and/or refine strategies to keep customer engaged;
  • Create upsell opportunities with customers to hand over to sales;
  • Onboard customers via online chat and phone calls to hear their needs and deliver support;
  • Conduct quarterly business reviews with customers to drive consistent productivity against agreed KPIs;
  • React on warm leads and get them enthusiastic so that sales can follow up easily;
  • Work close with other teams and colleagues and share the feedback of our customers to optimize product and (online) sales & marketing;
  • Plan meetings with Operation, Marketing and Sales to optimize customer engagement and create upsell opportunities;
  • Find and work with an account management intern to help you with content creation and support tasks;
  • Deliver outstanding support where needed;

What do we do?

We measure real-time offline perception data and turn that feedback into insights. Furthermore, we develop solutions to optimize the offline shop environment, e.g. with cash register queue management. We build our own hardware (feedback buttons and sensors), create our own software platform and our goal is to make the offline world as smart and measurable as the online world. We work for large companies with many locations throughout the world as well as selling to mom&pop stores. Most of our client base is still in The Netherlands but we are expanding in the rest of Europe and to the US in 2019.

You’ll get to play a crucial role in our global expansion.

 

 

What are we looking for in you?

  • An entrepreneurial goal getter with experience in customer onboarding and support;
  • Experience in communicating with customers and making people feel comfortable;
  • A process driven person with a knack for software, tech, and innovation;
  • An open personality, an agile learner, and self-starting capabilities;
  • Willingness to think different, adapt to change and go the extra mile;

What do we offer?

We’ll offer you a full-time position in the heart of Amsterdam. You’ll get to work in an internationally operating organization with colleagues and clients from all over the world. You’ll learn quickly and be part of a small team so you’ll have lots of responsibilities.

Also, you will get:

  • A great salary (and annual reviews with raises for strong performance!)
  • Bonus structure
  • Free healthy lunch
  • Travel allowance
  • Insurance
  • Healthcare

Requirements

  • Bachelor’s degree or equivalent combination of education & experience;
  • Minimum 1 year of work experience;
  • Proven ability to meet and exceed account managing expertise;
  • Self-motivated team player who has a strong drive to exceed goals;
  • Industry Experience | or valid experience in a start-up/scale up company

You’re applying for Junior Customer Success Manager

Benelux, Germany, UK, USA

Customer Success
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