A study to gain insight into the experiences of customer UWV Utrecht when it comes to cleanliness and cateringRead more
“We gain a lot more insights than just a thumbs-up or a thumbs down. The specific buttons let us take immediate action when needed – it’s a fantastic tool for operational use!”
Sodexo installed the buttons for their customer UWV in Utrecht. The goal is to monitor and increase customer satisfaction on location with regard to facility services.
Sodexo and UWV Utrecht could assess the working hours of the cleaners in the afternoon. With the help of push notifications, the cleaning team can now anticipate the reactions of visitors directly. The team was incredibly happy with the clear insights that the dashboard offered!
Thanks to the clear and simple display of the results, Floor is now able to make daily improvements with the catering and cleaning team. The monthly reports give insights that make it possible to improve the facility services over a period of time.
In addition to the continuous measurement at UWV Utrecht, Sodexo now also uses the buttons during various events. During the Facility Matters Event the buttons were used to measure the experience of the guests.